“The awareED technology has made it possible for the department to collect 30 live-time elements for every patient all passively. No time spent gathering data.” – Albert Einstein Medical Center, Philadelphia, Pennsylvania
Profile
  • 509 bed teaching hospital
  • Flagship hospital of the Albert Einstein Healthcare Network
  • 48 bed level 1 trauma center
  • 90,000 ED census (2009)
Implementation
  • Implemented awareED in 2003
  • Patient, staff and asset tracking
  • Infrared locating hardware
  • Ultrasound locating hardware
Impact
  • Reduced Length of Stay (LOS) – the average time patients spend in the ED fell from approximately 9 hours in 2002 to less than 3.5 hours in 2008 (despite a 24% increase in census)
  • Fewer Walkouts – patients leaving without being treated (due to long wait times) dropped from 5 to 0.5%
  • Decreased average diversion hours per month 89%
  • Reductions in LWOT and Diversion resulted in significant financial impact – see presentation below: 2009 HIMSS – “Process Improvement through RFID – Delivering Measurable Results”
  • Reduced payment denials for ED services from 3.4% to 2.1%
  • ED patient satisfaction, as measured by Press Ganey, rose 15%
  • Improved collection rate of key intervals to 100%
  • Decreased decision-to-bed interval times for admitted patients 25%