“Vendor support for this product has exceeded all of our expectations for customer service. They are quick to respond to our requests and have diligently worked with us to develop multiple customized functions that improved our ED workflow.” — Christiana Hospital, Newark, Delaware
Profile
  • 856 bed acute care hospital
  • ACS-certified level 1 trauma center
  • 50,000 square foot ED; 76 treatment rooms; 7 triage areas; 5 ED cores and fast track areas
  • ED census – 112,000 (2009)
Implementation
  • Implemented awareED in 2004 in main ED (Christiana Hospital)
  • Completed second installation at Wilmington Hospital in 2006
  • Patient, staff and asset tracking
  • Infrared locating hardware
Impact
  • “Recaptured” patients worth over $400k in ED and admitted patient revenue on an annualized basis
  • Improved patient satisfaction levels among low acuity patients from the 73rd percentile to 99th percentile on the Press Ganey scale
  • Reduced admitted patient length of stay (LOS) 36 minutes as census rose 7%
  • Reduced average treated & released patient LOS by 45 minutes
  • Reduced average LOS for low acuity patients from more than 2 hours to less than 60 minutes
  • Reduced patient walkouts by 24%
  • Decreased left without treatment rate for low acuity patients from 4.5% to 2.5%
  • Reduced patient length of stay 12% for admitted patients as census rose 7%
  • Reduced patients “leaving without being seen” by 27%
  • Decreased wait times for “patients to be seen” by 46%
  • Achieved 100% real-time location of patients
  • Increased staff safety with automatic log of all patient interactions
Recognition
  • The Nursing Information Technology Award 2006 Winner – Health Data Management. Awarded at the HIMSS Annual Conference